Loker Solo Raya – Customer Experience Team Lead – Contract Based in Solo Shipper di Surakarta
Loker Solo Raya – Selamat datang di Loker Jawa platform informasi lowongan kerja dan pengembangan karir. Berikut adalah detail informasi lowongan kerja terbaru.
Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, and others.
Deskripsi Pekerjaan
Why Join Us?
Shipper is on a mission to invent a new standard for online shipping in Indonesia. We have assembled the largest asset-light delivery network to make shipping simple, reliable, and cost competitive. With over 17,000 islands, 2,500 logistics providers, and a fast growing e-commerce market, Indonesia is one of the most challenging markets to build a great online shipping experience and we are primed to be a part of the solution. We are privileged to have some of the best global investors including Lightspeed, Y Combinator, Sequoia Capital India, DST Global Partners and others. We are looking for passionate and outstanding individuals to join our team.
What will you do:
- Identify opportunities to enhance internal processes that promote best practices and lead to overall performance improvement and organizational efficiency.
- Co-ordinate the activities of the Customer Service team; provide support and advice to team members.
- Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide excellent service to customers.
- Evaluate customer feedback and identify ways to maximize customer satisfaction.
- Ensure that standard operating procedures are documented and maintained.
- Produce written reports when required to do so.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing Shipper products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensuring customer satisfaction and provide professional customer support.
What are the requirements?
- Min. Diploma or bachelor’s degree from any majors
- Min. 1 year of proven leader of customer support experience or experience as a Client Service
- Having great Excel Skills & Communication
- Well-developed communication skills; ability to communicate to all levels.
- Able to understand customer requirements and deliver an excellent level of service.
- Organisational skills with the ability to prioritize a varied and demanding workload
- Effective team co-ordination and leadership skills
- A high level of commercial awareness.
- Willing to be placed at Solo
Keuntungan dan Manfaat yang Ditawarkan oleh Perusahaan:
Tunjangan dan Lain-lain : Waktu regular, Senin – Jumat, Kasual (contoh: Kaos), Lunch and Private Insurance
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Supervisor/Koordinator
Kualifikasi : Sarjana (S1)
Pengalaman Kerja : 4 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pelayanan, Layanan Pelanggan
Waktu Proses Lamaran : 27 hari
Lokasi : Surakarta
Perhatian!!!
Loker Solo Raya – Sebelum mengirimkan lamaran kerja, harap diperhatikan dulu bahwa Anda memenuhi kriteria dan syarat yang disepakati oleh perusahaan tersebut.
Jika Anda memenuhi kriteria, segera memanfaatkan peluang dengan mengklik tombol lamar dibawah ini.
